Terms of service

This website is operated by DrpenBeauty.co, the official authorized online retailer of Dr. Pen brand beauty tools. Throughout the site, the terms “we”, “us” and “our” refer to DrpenBeauty.co. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the site or use our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update or change these Terms by posting updates on our website. It is your responsibility to check periodically for changes. Continued use of our site after changes are posted constitutes acceptance of those changes.

1. Online Store Terms

You confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws in your jurisdiction.
You must not transmit any malicious code, viruses, or harmful software.
Violation of any Terms may result in immediate termination of your services.

2. General Conditions

We reserve the right to refuse service to anyone at any time.
Your content (excluding credit card information) may be transferred unencrypted over networks. Payment information is always encrypted during transfer.
You may not copy, sell, or exploit any portion of the service without our written consent.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is for general information only and should not be the sole basis for decisions without consulting more accurate sources.
Historical information is for reference only. We may update site content at any time, but are not obligated to do so.

4. Modifications to Services & Prices

Prices are subject to change without notice.
We may modify or discontinue the service (or any part of it) without notice and without liability.

5. Products or Services

Some products may be available exclusively online and in limited quantities.
Returns and exchanges follow our Refund Policy.
We strive to display product colors accurately but cannot guarantee your device’s display matches the actual product.
We may limit sales to any person or region and may limit quantities offered. All product descriptions and pricing are subject to change without notice. We may discontinue products at any time.
We do not guarantee that products or services will meet your expectations or that errors will be corrected.

6. Billing & Account Information

We may refuse or limit orders placed by resellers or distributors.
You agree to provide current and accurate purchase and account details and promptly update them to complete transactions.

7. Optional Tools

We may provide access to third-party tools “as is” without warranties. Use of these tools is at your own risk, and you should review the relevant provider’s terms.

8. Third-Party Links

Third-party links may direct you to sites we do not control. We are not responsible for their content or practices. Please review their policies before engaging in transactions.

9. User Comments & Submissions

By submitting comments, feedback, or other materials, you grant us the right to use them without restriction or compensation.
You may not post unlawful, offensive, or infringing content. You are responsible for your own submissions.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

We may correct errors or update information at any time without prior notice, including after an order is placed.

12. Prohibited Uses

You may not use the site for illegal activities, to infringe intellectual property, to harass or discriminate, to upload malicious code, to collect personal data without consent, to spam, or to interfere with security features.

13. Disclaimer of Warranties & Limitation of Liability

We do not guarantee uninterrupted or error-free service.
The site and products are provided “as is” without warranties, except as expressly stated.
We are not liable for damages resulting from your use of the site or products, except where prohibited by law.

14. Indemnification

You agree to indemnify and hold harmless DrpenBeauty.co and its affiliates from claims arising from your breach of these Terms or applicable laws.

15. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16. Termination

These Terms remain in effect until terminated by you or us. We may terminate your access if you violate these Terms.

17. Entire Agreement

These Terms, along with policies posted on our site, constitute the entire agreement between you and us.

18. Governing Law

These Terms are governed by the laws of the People’s Republic of China, in accordance with applicable local consumer protection laws where our business is registered.

19. Changes to Terms

We may update these Terms at any time by posting on our website. Continued use of the site constitutes acceptance of changes.

20. Contact Information

Email: support@drpenbeauty.co
Phone: +86 18129943320
Address: Room 2909, West Tower, Haian Times, No. 12069 Shennan Avenue, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong 518052, China
Business Hours: Mon–Fri, 9:00AM–6 :00PM (UTC+8)