Privacy policy

This Privacy Policy explains how DrpenBeauty.co (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from drpenbeauty.co.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to any information that can identify an individual, including but not limited to:

Device Information

  • Examples: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.

  • Purpose: To display the Site correctly and to analyze usage for optimization.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with Shopify for store functionality.

Order Information

  • Examples: Name, billing and shipping address, payment details (including credit card numbers), email, and phone number.

  • Purpose: To fulfill orders, process payments, arrange shipping, send order confirmations/invoices, communicate with you, screen for fraud, and send product updates or promotional offers (if you have opted in).

  • Source: Provided by you.

  • Disclosure: Shared with Shopify, Stripe, and PayPal.

Customer Support Information

  • Purpose: To respond to customer service inquiries.

  • Source: Provided by you.

2. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us to request deletion.

3. Sharing Personal Information

We share your information with service providers to deliver our services and fulfill our contract with you.

  • Shopify powers our online store. Learn more here: Shopify Privacy Policy

  • Compliance with law: We may share information to comply with legal obligations or to protect our rights.

4. Behavioural Advertising

We use your personal information to deliver relevant advertising. Examples:

You can manage ad preferences here:

More opt-out tools: DAA Opt-Out Portal

5. Using Personal Information

We use your personal information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Provide customer service

  • Send product updates and offers

6. Lawful Basis (GDPR)

If you are in the EEA, we process your personal information under these legal bases:

  • Your consent

  • Contract performance

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate business interests

7. Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined, unless you request deletion.

8. Automated Decision-Making

Shopify may use limited automated decision-making to prevent fraud. This does not have significant legal effects on you.

9. Your Rights

If you are in the EEA or California, you have rights to access, update, delete, or transfer your personal data. Contact us to exercise these rights.

10. Cookies

We use functional, performance, and advertising cookies to enhance your browsing experience.
You can control cookies via your browser settings. Learn more at All About Cookies.

11. Do Not Track

We do not change our practices in response to “Do Not Track” signals.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

13. Contact Us

If you have questions or complaints about our privacy practices, please contact us at:
Email: support@drpenbeauty.co
Phone: +86 18129943320
Address: Room 2909, West Tower, Haian Times, No. 12069 Shennan Avenue, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong 518052, China
Business Hours: Mon–Fri, 9:00AM–6 :00PM (UTC+8)