Payment

At DrpenBeauty.co, we are committed to providing a secure and convenient shopping experience. This Payment Policy explains the accepted payment methods, payment terms, and related policies to ensure smooth and reliable transactions when shopping on drpenbeauty.co.

1. Accepted Payment Methods

We provide secure and flexible payment options for your convenience:

  • PayPal – Pay securely using your PayPal account. This method allows quick and protected payments without sharing your financial details with us.

  • Credit Cards (Visa / Mastercard / American Express) – All credit card transactions are processed through trusted and encrypted payment gateways.

  • Google Pay – Make fast and secure payments using your Google account.

  • Apple Pay – Enjoy a quick, contactless payment experience with Apple Pay on supported devices.

  • Shopify Pay – Save your payment and shipping details for faster checkout on future purchases.

All payments are handled through our certified payment service providers, ensuring your sensitive information remains encrypted and protected.

2. Payment Security

We prioritize the safety of your transactions. Payments are processed using industry-standard SSL encryption. DrpenBeauty.co does not store or have access to your complete credit card details or other sensitive payment information.

3. Payment Terms

  • Immediate Payment Required – Orders must be paid in full at the time of purchase.

  • No Cash on Delivery – We do not accept COD payments.

4. Failed or Declined Payments

If your payment is declined or fails, the order will not be processed. Please check:

  • That sufficient funds are available.

  • That the billing details you entered are correct.

  • With your bank or payment provider if the problem persists.

If you continue to experience issues, please contact our customer support team at support@drpenbeauty.co.

5. Order Confirmation & Payment Verification

Once your payment is successfully processed, you will receive an order confirmation email with your purchase details.
In some cases, additional verification may be required for security purposes. If so, our team will contact you promptly.

6. Payment Disputes

If you encounter a payment-related issue, please contact our support team immediately at support@drpenbeauty.co.
If a dispute is initiated through your bank or payment provider (such as PayPal, Google Pay, Apple Pay, or your credit card company), we will cooperate fully to resolve the matter quickly and fairly.

7. Contact Us

For any questions or assistance with payments, please contact:

Email: support@drpenbeauty.co
Phone: +86 18129943320
Address: Room 2909, West Tower, Haian Times, No. 12069 Shennan Avenue, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong  518052, China
Business Hours: Mon–Fri, 9:00AM–6 :00PM (UTC+8)