Shipping policy

At DrpenBeauty.co, we aim to deliver your order quickly and reliably. All orders are processed and shipped from our warehouse with trusted courier services.

1. Processing Time

Orders are processed within 1-3 business day after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

Domestic Shipping (USA):

Standard Shipping (3–8 business days) – Free

International Shipping:

Delivery times vary depending on the destination country, customs clearance, and local postal services.
Estimated delivery time will be provided at checkout.

Note: Delivery times may be affected by factors such as customs processing, weather conditions, or peak seasonal demand.

3. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking link to monitor your shipment status in real time.

4. Duties & Taxes

Sales tax is included in the product price displayed on our website.
For international orders, import duties and taxes are pre-paid, so no additional fees will be charged upon delivery.

5. Delivery Delays

If your delivery exceeds the estimated time frame, please contact us at support@drpenbeauty.co so we can investigate the delay with the shipping provider.

6. Order Cancellations

Orders can be cancelled at any time before they are shipped.
If your order has already been shipped, please refer to our Refund & Return Policy.

7. Customer Service

For shipping inquiries or assistance, contact us:

Email: support@drpenbeauty.co
Phone: +86 18129943320
Address: Room 2909, West Tower, Haian Times, No. 12069 Shennan Avenue, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong 518052, China
Business Hours: Mon–Fri, 9:00AM–6 :00PM (UTC+8)