Shipping policy
At drpenbeauty.co, we aim to deliver your order quickly and reliably. All orders are processed and shipped from our warehouse with trusted courier services.
1. Processing Time
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Orders are processed within 1 business day after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
Domestic Shipping (USA):
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Standard Shipping (3–8 business days) – Free
International Shipping:
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Delivery times vary depending on the destination country, customs clearance, and local postal services.
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Estimated delivery time will be provided at checkout.
Note: Delivery times may be affected by factors such as customs processing, weather conditions, or peak seasonal demand.
3. Tracking Your Order
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Once your order has been shipped, you will receive an email with a tracking link to monitor your shipment status in real time.
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If you haven't received tracking details after 48 hours, check your spam/junk folder or contact us.
- We recommend double-checking your shipping address during checkout, as changes cannot be made after the package is shipped.
4. Duties & Taxes
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Sales tax is included in the product price displayed on our website.
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For international orders, import duties and taxes are pre-paid, so no additional fees will be charged upon delivery.
5. Delivery Delays
If your delivery exceeds the estimated time frame, please contact us at support@drpenbeauty.co so we can investigate the delay with the shipping provider.
6. Order Cancellations
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Orders can be cancelled at any time before they are shipped.
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If your order has already been shipped, please refer to our Refund & Return Policy.
7. Customer Service
For shipping inquiries or assistance, contact us:
Email: support@drpenbeauty.co
Phone: +86 18129943320
Address: Room 2909, West Tower, Haian Times, No. 12069 Shennan Avenue, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong 518052, China
Business Hours: Mon–Fri, 9:00AM–6 :00PM (UTC+8)
