Refund policy

At DrpenBeauty.co, we are committed to providing high-quality Dr. Pen brand beauty tools as an official authorized online retailer. If for any reason you are not satisfied with your purchase, we offer a 30-Day Money-Back Guarantee from the date you receive your order.

1. Change of Mind Policy

If you change your mind about your purchase:

You have 30 days to request a return for a refund.
Items must be unused, sealed, in their original packaging, and include all accessories.
Return shipping for change-of-mind cases is at your expense.
If returned items are opened, used, or unsealed but still approved for return, a 20% restocking fee will apply.
To request a return or replacement, you must provide a clear photo or video showing the product and/or the issue.

2. Warranty Coverage

In addition to the 30-day guarantee, DrpenBeauty.co offers a one-year limited warranty from the purchase date.

This Warranty Covers:

Defects in materials or workmanship under normal use during the warranty period.
During the warranty period, we will repair or replace products or parts at no charge.

This Warranty Does Not Cover:

Damage occurring after delivery (e.g., drops, breakage, misuse).
Alterations or unauthorized repairs.
Wear and tear from normal usage.

3. How to Request a Return or Warranty Service

Contact us at support@drpenbeauty.co before sending any items.
Items returned without prior approval will not be accepted.
Once approved, follow the instructions provided by our customer service team.

4. Damages and Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@drpenbeauty.co so we can resolve the issue quickly.

5. Exceptions / Non-Returnable Items

We cannot accept returns for sale items or gift cards.

6. Exchanges

The fastest way to exchange an item is to return it following the steps above and place a new order once your return is approved.

7. Refund Process

Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, a refund will be issued to your original payment method.
Banks or credit card providers may require additional time to process and post the refund.

8. Contact Information

Email: support@drpenbeauty.co
Phone: +86 18129943320
Address: Room 2909, West Tower, Haian Times, No. 12069 Shennan Avenue, Nantou Subdistrict, Nanshan District, Shenzhen, Guangdong 518052, China
Business Hours: Mon–Fri, 9:00AM–6 :00PM (UTC+8)